Board-Certified Psychiatrist and Medical Executive with 20+ years of
experience delivering patient-centered, culturally competent medical care
to diverse groups and individuals. Skilled in leveraging effective
communication and leadership skills to support comprehensive medical
practices and patient care.
Proven ability to foster innovation across clinical services by driving system implementations and continuous improvement to support positive change.
Delivered strategic leadership across all initiatives, overseeing multiple prescribers and psychotherapists. Led research efforts. Championed project management and continuous improvement, leading the successful installation of athenaOne EMR. Supervised 10+ employees in delivering best in class behavioral health services
Delivered strategic leadership across all medical initiatives, overseeing multiple major system and software installation projects and upgrades. Championed project management and continuous improvement, leading the successful installation of 4 Epic modules, including OpTime, ASAP, Kaleidoscope, Anesthesia and Genomics. Instrumental in providing direction to telemedicine services to support and service over 700,000 patients. Served as a key member of the Mid-Atlantic Permanente Medical Group Executive Leadership Group, supervising 15+ employees in configuring clinical content and customizing Epic software to ensure consistent alignment with clinical needs.
Key Contributions:
- Played an integral role in transforming cervical cancer screening programs to manage 10,000+ messages monthly and drive patient satisfaction.
- Facilitated the development and implementation of highly scalable, custom solutions for HCV tracking and management; efforts led to receiving the Vohs Award in 2018.
- Steered 5 developers and 15 systems analysts in executing 1,600+ changes per year; responsible for managing the electronic medical record (EMR) change control process supporting 1,500 physicians.
Provided patient-centered psychiatric care for patients in an outpatient clinic, collaborating cross-functionally with a multi-disciplinary team of physicians, therapists, advanced practice nurses, and clinical pharmacists. Leveraged a high attention to detail and analytical skills to document notes in Epic while maintaining 100% accuracy and confidentiality of patient information. Deployed excellent clinical and interpersonal skills to optimize performance and service delivery to function at the highest level.
Key Contributions:
- Supported program management and development by revamping the program for gastric bypass evaluations, driving a significant reduction in surgery wait times.
- Delivered outpatient psychiatric medication management for a wide variety of conditions, including depression, bipolar, schizophrenia, anxiety disorders, and ADHD; completed over 10,000 evaluations.
- Established and integrated novel technology solutions and workflows to embed PHQ-9 measurement in appropriate workflows, enabling the collection of hundreds of PHQ-9 scores daily.
Spearheaded all operations of the practice, overseeing 4 doctors, 10 therapists, and 4 office staff to achieve business and services objectives. Responsible for administering and managing software systems to monitor and resolve 500,000+ claims. Actively identified areas of improvement by evaluating the effectiveness of all internal and external processes and developing and implementing innovative growth strategies and processes. Piloted outpatient services, coordinating with team members to drive treatment planning and success.
Key Contributions:
- Transformed and pioneered the struggling practice left bankrupt by a practice management group, driving consistent growth and best practices to secure profits within 12 months.
- Effectively managed capitated risk contracts for 10,000+ patients across inpatient and outpatient care.
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